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a.care-row-link{align-items:center;min-height:2rem;display:inline-flex}@media (max-width:30rem){.teriya-shell[data-app=care] .teriya-shell-brand-compact .teriya-shell-badge{display:none}}.care-slow-load{color:var(--teriya-muted);flex-wrap:wrap;align-items:center;gap:.5rem;margin:0 0 1rem;font-size:.875rem;display:flex}.care-slow-load button{border:1px solid var(--teriya-ink);background:var(--teriya-surface);min-height:2.75rem;color:var(--teriya-ink);font:inherit;cursor:pointer;border-radius:999px;align-items:center;gap:.5rem;padding-inline:1rem;font-weight:700;display:inline-flex}.teriya-shell[data-app=care] :is(.teriya-input,.teriya-select,input,select,textarea):focus-visible,.teriya-shell[data-app=care] .staff-login-field>div:focus-within{box-shadow:none}.teriya-shell[data-app=care] a.care-row-link,.teriya-shell[data-app=care] a.care-row-link:visited{color:var(--teriya-text,currentColor);text-underline-offset:.2em;text-decoration-thickness:1px}.teriya-shell[data-app=care] :is(time,output time,[data-numeric] time),.teriya-shell[data-app=care] .care-stat-row b{font-variant-numeric:normal}.teriya-shell[data-app=care] .care-table-wrap .teriya-dtable-table :is(th,td){padding-inline:.5rem}.teriya-shell[data-app=care] .care-table-wrap[data-dense] .care-queue-sub{text-overflow:ellipsis;white-space:nowrap;vertical-align:bottom;max-width:9rem;overflow:hidden}.teriya-shell[data-app=care] .care-queue-sla>span[data-tone]{white-space:nowrap;border-radius:999px;align-items:center;gap:.25rem;padding:.25rem .5rem;font-weight:600;display:inline-flex}.teriya-shell[data-app=care] .care-queue-sla>span[data-tone=danger]{background:var(--teriya-danger);color:#fff}.teriya-shell[data-app=care] .care-queue-sla>span[data-tone=warning]{border:1px solid var(--teriya-warning-border);background:var(--teriya-warning-surface);color:var(--teriya-warning-ink)}.teriya-shell[data-app=care] .care-queue-sla>span[data-tone=good] i{display:none}@media (prefers-color-scheme:dark){:root:not([data-theme=light]) .teriya-shell[data-app=care] .care-queue-sla>span[data-tone=danger]{color:#000}}:root[data-theme=dark] .teriya-shell[data-app=care] .care-queue-sla>span[data-tone=danger]{color:#000}.teriya-shell[data-app=care] .teriya-shell-search,.teriya-shell[data-app=care] .teriya-btn-row.care-cx-ghost{min-height:2.75rem}.teriya-shell[data-app=care] .care-verified-badge{position:relative}.teriya-shell[data-app=care] .care-verified-badge:after{content:"";position:absolute;inset:-.5rem 0}.teriya-shell[data-app=care] main small{font-size:max(.75rem,12px)}.teriya-shell[data-app=care] :is(.teriya-shell-group-label,.teriya-shell-badge,.teriya-skip-link){font-weight:700}.teriya-shell[data-app=care] main :is(.care-cap-muted,.care-conversation-hint){max-width:65ch}.teriya-palette{box-shadow:none;border:1px solid var(--teriya-border)}.teriya-palette input[type=search]::-webkit-search-cancel-button{filter:grayscale()brightness(.3)}.teriya-shell[data-app=care] :is(.teriya-btn-label,h2,h3,th,.teriya-shell-menu-count,.teriya-status,.teriya-dtable-table th){font-weight:700}body:not(:has(.teriya-shell)) .care-ops-page.narrow:has(.access-denied){align-content:center;max-width:34rem;min-height:100dvh;margin:0 auto;padding-inline:1rem;display:grid}.teriya-auth-tools button{min-width:2.75rem;min-height:2.75rem}.teriya-shell[data-app=care] :is(a,button):not(.teriya-shell-brand-compact):has(.teriya-shell-wordmark){align-items:center;min-width:2.75rem;min-height:2.75rem;display:inline-flex}@media (max-width:64rem){.teriya-shell[data-app=care] a.teriya-shell-brand-compact{min-width:2.75rem;min-height:2.75rem}}.teriya-shell[data-app=care] :is(.teriya-entity-field dd,.care-cx-facts dd){font-variant-numeric:proportional-nums}.teriya-shell[data-app=care] .ops-health[data-status=operational] .ops-health-text{clip-path:inset(50%);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.care-welcome li::marker{font-variant-numeric:tabular-nums;font-family:inherit}@media (pointer:coarse),(max-width:47.99rem){.care-welcome .care-welcome-keys{display:none}}.teriya-shell[data-app=care] :is(input[type=checkbox],input[type=radio]){accent-color:var(--teriya-ink)}.teriya-shell[data-app=care] .care-shift-strip button{border-radius:0}.teriya-shell[data-app=care] .care-welcome{width:min(calc(100% - 2 * var(--care-gutter)), calc(90rem - 2 * var(--care-gutter)));margin-inline:auto}.teriya-shell[data-app=care] .care-cx-head{background:var(--teriya-surface)}.teriya-shell[data-app=care] .care-stat-row b{font-size:1.75rem;line-height:1.1}.care-money-input{align-items:center;width:100%;max-width:16rem;display:inline-flex;position:relative}.care-money-input>input{font-variant-numeric:tabular-nums;text-align:right;width:100%;min-height:2.75rem;padding-inline:.75rem 2.5rem}.care-money-input-suffix{color:var(--teriya-muted);pointer-events:none;align-items:center;font-weight:600;display:inline-flex;position:absolute;inset-block:0;inset-inline-end:.75rem}.care-side-sheet-close[hidden]{display:none}.care-sheet-discard{border:1px solid var(--teriya-warning-border,var(--teriya-ink));border-radius:var(--teriya-radius-card);background:var(--teriya-surface);gap:.5rem;margin:0 0 1rem;padding:.75rem 1rem;display:grid}.care-sheet-discard p{margin:0;font-weight:600}.care-sheet-discard>div{flex-wrap:wrap;gap:.5rem;display:flex}.care-entity-missing{gap:var(--teriya-space-2);max-width:34rem;margin:var(--teriya-space-6) auto;padding:var(--teriya-space-4);border:1px solid var(--teriya-hairline);border-radius:var(--teriya-radius-control);display:grid}.care-entity-missing h2,.care-entity-missing p{margin:0}.care-entity-missing-links{gap:var(--teriya-space-3);flex-wrap:wrap;display:flex}.care-entity-missing-links a{align-items:center;min-height:2.75rem;font-weight:700;display:inline-flex}.teriya-shell[data-app=care] .care-search-block{gap:.25rem;min-width:0;display:grid}.teriya-shell[data-app=care] .care-search-label{color:var(--teriya-ink);font-size:.875rem;font-weight:600}.teriya-shell[data-app=care] .care-search-field{border:1px solid var(--care-control-border,#8a8a8a);margin-top:0}.teriya-shell[data-app=care] .care-search-field input{border:0;min-height:2.75rem;font-size:1rem}.teriya-shell[data-app=care] .care-search-field:focus-within{outline:3px solid var(--teriya-focus,#1a56db);outline-offset:1px}.teriya-shell[data-app=care] .care-search-field input:focus{box-shadow:none;outline:0}.teriya-shell[data-app=care] .ops-health,.teriya-shell[data-app=care] .teriya-shell-header button[aria-label*=Compte]{font-weight:700}.teriya-shell[data-app=care] :is(td,th,.teriya-shell-count){font-variant-numeric:tabular-nums}.teriya-shell[data-app=care] :is(time,small,h3,[role=tab],.care-cx-meta,.care-cx-meta span,.teriya-btn-label,td time,td small){font-variant-numeric:proportional-nums}@media (min-width:48rem) and (max-width:63.99rem){.care-cx-layout{grid-template-columns:minmax(0,1fr) 16.5rem;gap:1rem}.care-cx-side{max-height:none;position:static}}.care-order-open-case{gap:var(--teriya-space-2);margin-top:var(--teriya-space-4);display:grid}.care-order-open-case h3{margin:0}.care-order-open-case form{gap:var(--teriya-space-2);max-width:36rem;display:grid}.care-order-open-case label{font-size:.875rem;font-weight:700}.care-order-open-case textarea{width:100%;min-height:5.5rem;padding:var(--teriya-space-2) var(--teriya-space-3);border:1px solid var(--care-control-border);border-radius:var(--teriya-radius-control);background:var(--teriya-surface);color:var(--teriya-ink);font:inherit;resize:vertical}.care-order-open-case button[type=submit]{justify-self:start;min-height:2.75rem}.care-order-open-case small{color:var(--teriya-muted)}.teriya-shell[data-app=care] .care-cx-sla[data-tone=danger]{border-color:var(--teriya-danger);background:var(--teriya-danger);color:#fff}@media (prefers-color-scheme:dark){:root:not([data-theme=light]) .teriya-shell[data-app=care] .care-cx-sla[data-tone=danger]{color:#000}}:root[data-theme=dark] .teriya-shell[data-app=care] .care-cx-sla[data-tone=danger]{color:#000}.teriya-shell[data-app=care] .care-desk-stats strong{font-size:1.75rem;line-height:1.1}.teriya-shell[data-app=care] .care-reason-list{gap:var(--teriya-space-1);border:0;min-width:0;margin:0;padding:0;display:grid}.teriya-shell[data-app=care] .care-reason-list legend{margin-bottom:var(--teriya-space-1);padding:0;font-size:.875rem;font-weight:700}.teriya-shell[data-app=care] .care-reason-list label{align-items:center;gap:var(--teriya-space-2);min-height:2.75rem;padding:0 var(--teriya-space-3);border:1px solid var(--care-control-border,var(--teriya-hairline));border-radius:var(--teriya-radius-control);cursor:pointer;display:flex}.teriya-shell[data-app=care] .care-reason-list label:has(input:checked){border-color:var(--teriya-ink);box-shadow:inset 0 0 0 1px var(--teriya-ink)}.teriya-shell[data-app=care] .care-reason-list input[type=radio]{flex:none;width:1.25rem;height:1.25rem;margin:0}.teriya-shell[data-app=care] .care-cap-form>.care-reason-list{grid-column:1/-1}.teriya-shell[data-app=care] .care-cap-form>.care-reason-list:not(legend){grid-template-columns:repeat(auto-fill,minmax(16rem,1fr))}.teriya-shell[data-app=care] .care-cap-form>.care-reason-list legend{grid-column:1/-1}.teriya-shell[data-app=care] .care-welcome{z-index:40;width:min(30rem,100vw - 2rem);box-shadow:none;margin:0;position:fixed;bottom:1rem;right:1rem}@media (max-width:47.99rem){.teriya-shell[data-app=care] .care-welcome{bottom:5rem}}.teriya-shell[data-app=care] .care-table-wrap[data-dense] .teriya-dtable-table td{height:2.25rem;padding-block:.25rem;line-height:1.25}.teriya-shell[data-app=care] .care-table-wrap[data-dense] .teriya-status{padding-block:0}.teriya-shell[data-app=care] .care-table-wrap[data-dense] .teriya-dtable-table td:has(a.care-row-link){overflow:visible}.teriya-shell[data-app=care] .care-table-wrap[data-dense] a.care-row-link{min-height:0;line-height:1.5rem;position:relative}.teriya-shell[data-app=care] .care-table-wrap[data-dense] a.care-row-link:after{content:"";position:absolute;inset-block:-.625rem;inset-inline:-.25rem}.teriya-shell[data-app=care] .care-table-wrap[data-dense] .care-queue-sla,.teriya-shell[data-app=care] .care-table-wrap[data-dense] .care-queue-sla>span[data-tone]{white-space:nowrap;min-height:0}.teriya-shell[data-app=care] .care-table-wrap[data-dense] .teriya-dtable-table td:has(.teriya-status){max-width:26rem}.teriya-shell[data-app=care] .care-table-wrap[data-dense] td>.care-queue-sub:has(.teriya-status){vertical-align:middle;margin-inline-start:.5rem;display:inline-flex}.care-queue-amount{font-variant-numeric:tabular-nums;white-space:nowrap}.teriya-shell[data-app=care] .care-queue-head+.care-queue-tabs-slot{margin-block:.25rem .5rem}.care-desk-alerts-reserve{min-height:6rem}
.care-queue-head{justify-content:space-between;align-items:center;gap:var(--teriya-space-2) var(--teriya-space-4);flex-wrap:wrap;min-height:2.75rem;display:flex}.care-queue-head h1{font:700 1.5rem/1.2 var(--teriya-font-display);letter-spacing:-.03em;margin:0}.care-queue-count{color:var(--teriya-muted);font-variant-numeric:tabular-nums}.care-availability{align-items:center;gap:var(--teriya-space-2);flex-wrap:wrap;min-width:0;display:flex}.care-availability-label{align-items:center;gap:var(--teriya-space-1);color:var(--teriya-muted);font-size:.75rem;font-weight:700;display:inline-flex}.care-availability[data-status=unset] .care-availability-label{color:var(--teriya-ink)}.care-availability-note{min-height:1rem;color:var(--teriya-muted);font-size:.75rem}.care-availability-note:empty{display:none}.care-shift-strip{align-items:center;gap:var(--teriya-space-1) var(--teriya-space-3);margin:var(--teriya-space-2) 0 0;flex-wrap:wrap;font-size:.875rem;display:flex}.care-shift-label{color:var(--teriya-muted);font-size:.75rem;font-weight:700}.care-shift-strip button{min-height:2.75rem;padding:0 var(--teriya-space-1);border:0;border-bottom:1px solid var(--care-control-border);color:var(--teriya-ink);font:inherit;cursor:pointer;white-space:nowrap;background:0 0;border-radius:0;font-weight:700}.care-shift-strip button[data-tone=warning]{border-bottom-color:var(--teriya-warning-border)}.care-shift-strip small{color:var(--teriya-muted);font-size:.75rem;font-weight:400}.care-queue-coach{justify-content:space-between;align-items:center;gap:var(--teriya-space-3);margin:var(--teriya-space-2) 0 0;padding:var(--teriya-space-1) var(--teriya-space-3);border:1px solid var(--teriya-hairline);border-radius:var(--teriya-radius-control);background:var(--teriya-subtle-surface);font-size:.8125rem;display:flex}.care-queue-coach button{min-width:2.75rem;min-height:2.75rem;color:var(--teriya-ink);cursor:pointer;background:0 0;border:0;justify-content:center;align-items:center;display:inline-flex}.care-visit-summary{margin-top:var(--teriya-space-2)}.care-reconnecting{align-items:center;gap:var(--teriya-space-1);margin:var(--teriya-space-2) 0 0;color:var(--teriya-muted);font-size:.75rem;display:flex}.care-desk-alerts{margin-top:var(--teriya-space-2)}.care-desk-alerts .care-alert-critical{align-items:center}.care-alert-badge-row{display:flex}.care-alert-groups{gap:var(--teriya-space-3);max-height:none;margin:var(--teriya-space-3) 0 0;padding:0;list-style:none;display:grid}.care-alert-groups>li{gap:var(--teriya-space-2);padding:var(--teriya-space-3);border:1px solid var(--teriya-hairline);border-radius:var(--teriya-radius-control);background:var(--teriya-surface);display:grid}.care-alert-groups>li[data-tone=danger]{border-color:var(--teriya-danger-border);background:var(--teriya-danger-surface)}.care-alert-groups>li[data-tone=warning]{border-color:var(--teriya-warning-border)}.care-alert-groups p{margin:0}.care-alert-groups small{color:var(--teriya-muted)}.care-alert-end{margin:var(--teriya-space-3) 0 0;color:var(--teriya-muted);font-size:.75rem}.care-alert-sound{margin-top:var(--teriya-space-2)}.care-stat-row{gap:var(--teriya-space-2);margin:var(--teriya-space-2) 0 0;grid-template-columns:repeat(auto-fit,minmax(10rem,1fr))}.care-stat-row>*{min-height:2.75rem;padding:var(--teriya-space-2) var(--teriya-space-3);align-items:center;gap:var(--teriya-space-2);grid-template-columns:auto 1fr}.care-stat-row b{font-size:1.25rem}.care-stat-row>[data-tone=warning] b{color:var(--teriya-warning-ink)}.care-stat-row>button{min-width:0}.care-queue-toolbar-line{justify-content:space-between;align-items:center;gap:var(--teriya-space-2) var(--teriya-space-4);margin-top:var(--teriya-space-2);flex-wrap:wrap;display:flex}.care-queue-toolbar-line .care-queue-tabs{scrollbar-width:none;overscroll-behavior-x:contain;flex-wrap:nowrap;flex:auto;min-width:0;max-width:100%;margin:0;display:flex;overflow-x:auto}.care-queue-toolbar-line .care-queue-tabs::-webkit-scrollbar{display:none}.care-queue-toolbar-line .care-queue-tabs>*{white-space:nowrap;flex:none}.care-queue-tools{align-items:center;gap:var(--teriya-space-2);flex-wrap:wrap;min-width:0;display:flex}.care-queue-tools .teriya-btn,.care-queue-tools .teriya-segment{white-space:nowrap}.care-filter-bar{gap:var(--teriya-space-2);margin-top:var(--teriya-space-2);display:grid}.care-filter-row{align-items:center;gap:var(--teriya-space-2);flex-wrap:wrap;display:flex}.care-filter-row .care-filter{min-width:0}.care-filter[data-active=true] .teriya-selectmenu-button{border-color:var(--teriya-ink);box-shadow:inset 0 0 0 1px var(--teriya-ink)}.care-filter-text{flex:12rem;min-width:10rem;max-width:20rem}.care-filter-toggle{min-height:2.75rem;padding-inline:var(--teriya-space-3);border:1px solid var(--care-control-border);border-radius:var(--teriya-radius-pill);background:var(--teriya-surface);color:var(--teriya-ink);font:inherit;white-space:nowrap;cursor:pointer;font-size:.8125rem;font-weight:700}.care-filter-toggle[aria-pressed=true]{background:var(--teriya-ink-fill);color:var(--teriya-surface)}.care-filter-meta{align-items:center;gap:var(--teriya-space-2) var(--teriya-space-3);flex-wrap:wrap;display:flex}.care-filter-count{color:var(--teriya-muted);font-variant-numeric:tabular-nums;margin:0;font-size:.8125rem}.care-filter-naming{gap:var(--teriya-space-2);flex-wrap:wrap;display:flex}.care-filter-views{gap:var(--teriya-space-2);flex-wrap:wrap;margin:0;padding:0;list-style:none;display:flex}.care-filter-views li{border:1px solid var(--care-control-border);border-radius:var(--teriya-radius-pill);align-items:center;display:inline-flex}.care-filter-views button{min-height:2.75rem;padding-inline:var(--teriya-space-3);color:var(--teriya-ink);font:inherit;cursor:pointer;background:0 0;border:0;font-size:.8125rem;font-weight:700}.care-filter-views button:last-child{min-width:2.75rem;padding-inline:0}.care-queue-ref{align-items:center;gap:var(--teriya-space-1);display:inline-flex}.care-service-glyph{width:1rem;height:1rem;color:var(--teriya-muted);flex:none;display:inline-flex}.care-service-glyph[data-kind=food]{color:var(--teriya-vertical-food)}.care-service-glyph[data-kind=ride]{color:var(--teriya-vertical-ride)}.care-service-glyph[data-kind=parcel]{color:var(--teriya-vertical-parcel)}.care-service-glyph[data-kind=market]{color:var(--teriya-vertical-market)}.care-unread-dot{background:var(--teriya-focus);border-radius:50%;flex:none;width:.5rem;height:.5rem;display:inline-block}.care-queue-sla{gap:var(--teriya-space-1);justify-items:start;display:grid}.care-table-wrap .teriya-status{font-size:.75rem}.care-table-wrap .teriya-dtable-bulk .teriya-dtable-link:last-child{min-height:2.75rem;padding-inline:var(--teriya-space-4);border:1px solid 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summary{cursor:pointer;min-height:2.75rem;color:var(--teriya-muted)}.care-queue-loading-wrap,.care-callback-loading{min-height:24rem}.care-queue-skeleton{display:grid}.care-queue-skeleton-head,.care-queue-skeleton-row{align-items:center;gap:var(--teriya-space-4);padding:var(--teriya-space-2) var(--teriya-space-3);border-bottom:1px solid var(--teriya-hairline);grid-template-columns:1.5rem 7rem 8rem minmax(8rem,1fr) 5rem 5rem 7rem;display:grid}.care-queue-skeleton-row{min-height:3.25rem}.care-queue-skeleton-bar{gap:var(--teriya-space-2);margin-top:var(--teriya-space-2);flex-wrap:wrap;display:flex}.care-case-skeleton{gap:var(--teriya-space-4);display:grid}.care-case-skeleton-top{justify-content:space-between;align-items:center;gap:var(--teriya-space-4);display:flex}.care-case-skeleton-cols{gap:var(--teriya-space-4);grid-template-columns:minmax(0,1fr) minmax(0,2fr) 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p{max-width:60ch;margin:0;font-size:.875rem}.care-desk-empty-link{min-height:2.75rem;color:var(--teriya-ink);align-items:center;font-weight:700;display:inline-flex}.teriya-shell[data-app=care] :is(.care-ops-page,.care-trust-page,.care-cap-page,.live-moderation-page) input:is([type=checkbox],[type=radio]){accent-color:var(--teriya-ink)}.teriya-shell[data-app=care] .care-check-row{align-items:center;gap:var(--teriya-space-3);cursor:pointer;min-height:2.75rem;display:flex}.teriya-shell[data-app=care] .care-check-row>input[type=checkbox]{flex:none;width:1.25rem;height:1.25rem}.care-pro-row{gap:var(--teriya-space-2);min-width:0;padding-block:var(--teriya-space-4);border-bottom:1px solid var(--teriya-hairline);display:grid}.care-pro-row:last-child{border-bottom:0}.care-pro-summary{justify-content:space-between;align-items:flex-start;gap:var(--teriya-space-2) 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